Job Description

February 2023

POSITION DESCRIPTION:

SLM Solutions Field Service Engineers provide support to internal and external customers by applying their knowledge and experience with SLM Solutions machines. This position is primarily focused on field installation and field service, and the successful candidate will be responsible for installation of complete systems at customer locations mainly in Singapore but also throughout Asia and the Pacific.  Machine installation includes mechanical set-up, electrical hook-up, precision alignment, and establishing customer network interfaces. In addition, the Field Service Engineer, a position that reports directly to the Service Manager.

In addition, the Field Service Engineer will:

• Provide technical support for SLM Solutions installed machines for electrical, mechanical, cooling, and gas systems to allow machines to operate at their optimal efficiency and
• Collaborate with customer personnel to ensure successful installation and start-up.
• Engage, teach, and train customer personnel on level 1 system use for SLM Solutions equipment and peripheral
• Attend, and schedule when required, meetings with customers to discuss installation or repair status and
• Communicate the installation or repair status frequently to the customer and the Service
• Work closely with the Service Manager to ensure customers are served with excellence.

This role is most effective at customers’ sites, which will primarily be in the Singapore region; however, international travel will be required on occasion.

CANDIDATE REQUIREMENTS:

• Bachelor of Engineering in Mechanical, Electrical/Electronic, Automation Technology or equivalent
• Practical, hands-on mechanical and electrical troubleshooting experience with industrial
• Computer hardware/software set-up
• Ability to read electrical schematics
• Experience with 3D printing technology preferred, specifically, Metal Laser Powder Bed
• Hands-on experience with automation systems in manufacturing
• CAD software
• Strong interpersonal and communication skills
• Ability to travel internationally if requested
• Ability to work independently.

 

OUR COMPREHENSIVE BENEFITS PACKAGE INCLUDES:

• 15 days annual leave, every year add 1 day up to 21 days
• AIA insurance – GP, hospital and surgical, dental
• Accelerated promotion track for high performers
• A future-proof job with the innovation leader in the AM market
• Work with a great team, the coolest L-PBF technologies and top-notch companies

 

Company overview:

SLM Solutions is a leading provider of metal based additive manufacturing technology, commonly referred to as 3D printers, utilizing selective laser melting powder bed fusion technology. Our 3D printers are designed to produce parts directly from a variety of metal powders. The customers for our metal based additive manufacturing systems come from various industries such as aerospace, energy, healthcare, and automotive. Headquartered in Lübeck, Germany, SLM Solutions has more than 600 employees worldwide.

Additional Information

Job Title:

Field Service Engineer

Educational Requirements:

Bachelor of Science in Mechanical, Electrical/Electronic, Automation Technology or equivalent

Career Level:

Intermediate or Experienced

Work Schedule:

Regular

Minimum Salary:

TBC

Maximum Salary:

TBC

Years of Experience:

0-5

Other Requirements:

- Ability to travel internationally if requested
- Experience with 3D printing technology preferred, specifically, Metal Laser Powder Bed

Employment type:

Full Time

Job Specialisation:

Technical

Industry:

AM Technology (Hardware / Process)